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Policies

ORDERING

For fast service, you may call our order desk (303) 688-6882, or use our website order page, and mail order to T.S.M. Co. 4321 Willow Creek Road, Castle Rock, Colorado 80104-9766. Use part number and description on each item.

SHIPPING

Carefully review your shipping address for accuracy, customer will be responsible for $15/box fee to redirect any package.

All orders shipped within the U.S. are shipped U.P.S. or Fed Ex. All orders shipped F.O.B. Castle Rock, Colorado. (You Pay the Freight).

PO Box addresses cannot be honored as we need a physical address for delivery. 

Offshore Orders Shipping price does not include brokerage, duties or taxes. Entities in your country will bill you for these fees.

CLAIMS

Delivery of the merchandise is the responsibility of the carrier. Always check the condition of the merchandise, shipping container and packing slip in the presence of the delivery agent. This insures prompt action, should any claims need to be filed for damaged or broken parts. Remember, YOU must file the claim with the delivering carrier.

 

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